Very clean and staff were friendly. We stayed in the Ocean View King room - loved the spacious balcony and view. Housekeeping always left our room spotless, restaurant staff were attentive and accommodating, food was delicious, pool staff were always helpful, pool was nice and clean, the hotel is very well maintained, and finally, when i had a minor issue, the manager that I spoke with (I forgot her name) provided exceptional customer service.
Stephanie
квітень 2025 р.
Location was amazing, service is excellent
Mona
серпень 2024 р.
It’s just the best
Craig
липень 2024 р.
Amazing property and the entire staff was top notch. Didn’t encounter one staff member who wasn’t eager to make your stay better. Rooms were decent size but very nice. Bathrooms were fantastic. The housekeeping and engineers were Johnny on the spot to make everything perfect. The grounds, staff and service were absolutely top notch.
Carson
січень 2023 р.
The room was beautiful with a lovely view. The facilities were excellent. Staff were all very friendly and helpful. The pool area is great to relax in with a tiny beach nearby for an ocean dip. The Orchids restaurant has beautiful food.
Annie
лютий 2025 р.
Location- right by the beach and close to restaurants and shops. Beautiful rooms with character features such as white shutters giving a nautical theme. Photos in booking.com don’t do them justice. Fantastic customer service- we felt looked after. Lovely setting with beautiful gardens. Good restaurants on site. Would definitely recommend and return.
Mark
травень 2024 р.
Everything, so much beauty and staff so polite and kind.
Linda
лютий 2024 р.
Orchids restaurant food excellent Staff extremely helpful and attentive The extra little touches at the Halekulani didnt go unnoticed. Eg a little quote and gift at turn down each night, water, tea, coffee stocked up generously each day
Danielle
серпень 2024 р.
the bathroom, the service is extraordinary, especially the service OMG. When you check in they walk you to elevator, have a tablets for you to browse all your needs during the stay and u can order stuff thru it. I needed a nail trimmer really bad and they have it on it to order and its free ofc. I feel like if u ever need anything they will do their best to fulfill it. There’s also 2 prepared papayas and a whole champagne bottle (for honeymoon) for us. Comes with a letter in the envelop with my name on it. The attention to details is insane.
Huitong
лютий 2024 р.
Literally everything. 99% of the employees are super friendly and helpful. The view is great, and the lobby didn’t have any other tourist attractions (ABC stores, travel agencies, etc) that would attract outside tourists in the resort. In this case, mostly only whoever stays in the hotel would be found in the hotel, less crowded. With former experiences stayed somewhere else and got charged overpriced room water, we didn’t know all the bottle water/tea in the room are complimentary. That’s a great plus and hopefully everyone comes later will enjoy them better. Highly recommend anyone came here for honeymoon, we read about it from Google review and we are happy we stayed here for our whole time in Honolulu. The views, restaurants, and room service are great. We love the coconut cake and virgin piña colada. We heard about the Orchid Sunday brunch buffet on our way to the hotel form our Uber driver, and don’t forget make a reservation if you’d like to be there. Many thanks to Jane, Donna, John, Justin, and Gordon helped us during our stay.
Godfrey
серпень 2023 р.
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